TalkTalk SuperSafe boost

[Kantilal]

I installed SuperSafe boost on 3 of my devices last year and am paying Talk talk £2 per month with the possibility of installing it on 8 devices in total.  However I am not able to log in to my SuperSafe boost account . I have tried this from Talk Talk/ Myaccoount?security screen and also from the TalkTalk SperSafe icon on my desk top.. The system does not accept my pass word or a changed password. I tried this at least 6 times. 

I wil be very graeful for help with this problem

Thank you

Kantilal patel 

[OCE_Ady]

Hi Kantilal, please add your landline number and the email address you're using to login in your community profile private notes. 

[Kantilal]

Added email, mobile number & TalkTalk account number in Private Notes section of the profile as requested 

[OCE_Ady]

Thanks, I've forced the system to send you a welcome mail and a password reset. Please let me know how you get on. 

[Kantilal]

Hi OCE_Ady

I successfully re-installed the TalkTalk Safe and was able to Log in and change password.

Thank you.

However I an unsure why the problem occured in the first place and unhappy that it took such a long time to sort ( not from you). 

[OCE_Ady]

You're very welcome. Thanks for posting back to let me know it's sorted. I'm sorry it had taken you a long time to get help.