We have been a basic broadband customer for a number of years.
May 23rd our landline was migrated from BT and the broadband upgraded to fibre with a new contract.
I am trying to reinstall Talktalk Supersafe Boost and on logging in get a message that the account is suspended and to contact Support.
What do I need to do to reinstate the account?
There is a message on My Account which reads:
We're now making changes to your boost.
While we do this you won't be able to make further changes to your SuperSafe settings.
HELP would be much appreciated.
Hi No_body, thanks for confirming the security info. I've reactivated the account and sent you a new welcome mail and password reset. If you don't see the mail shortly check in junk/trash or spam as you definitely will receive it.
I have received your 2 emails in outlook.
Yours responding to receipt of security information and that you have sent me a new welcome mail and password reset.
Second one informing me that you have posted a reply in homesafe and superboost.
I have not received the new welcome mail and password reset.
I have checked spam and trash folders in Talktalk webmail. Talktalk webmail receives very few email messages from just 2 companies.
I have checked spam and junk folders in outlook
The email has gone to the MyAccount login email. It will be in that mailbox somewhere I promise. I've never had one of these mails fail to arrive although the folder is often not the inbox.