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TeamViewer Access

First Timer

I am having trouble getting TeamViewer enabled on my TT account

Livechat keeps going around in circles ( Imelda / Rosie )


Please help !!!

Community Star

Hi James


You don't need LiveChat, you can enable TeamViewer in your MyAccount. Either individually by Allowing in the KidsSafe Choose Which Websites to Block or Allow or by switching off Scam Protection.


Scam Protection is now available in My Account to filter out websites that can be used by scammers.


To use remote access sites like TeamViewer, switch off Scam Protection in your MyAccount

  • Log in to My Account
  • Click on MyServices on the grey header bar
  • Click on View HomeSafe settings
  • Click on Scam Protection Off
    You will receive a warning notice to the effect that TalkTalk will never ask you to switch off Scam Protection.
  • Clear your browser cache


 Gondola - Taking a little break *
Community Team

Hi james_gillson, I've made some changes to fix this for you. Let us know how you get on.

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