Turn off Scam Protection ASAP

[KevKev13]

I have tried to post 5 times yet none seem to be appearing in the topics under the board. I am close to pulling my hair out. I need to access Splashtop, been trying to contact TalkTalk since 9am and this seems to be the only way, yet my topics just do not seem to be posting. 

Can I please get a reply.

[simonb]

Hi @KevKev13 

I have passed this onto the team to pick up.

Thanks

[StephenF]

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Select OFF and confirm when you see the pop up window

Thanks