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Turn off Scam Protection ASAP

Popular Poster

I have tried to post 5 times yet none seem to be appearing in the topics under the board. I am close to pulling my hair out. I need to access Splashtop, been trying to contact TalkTalk since 9am and this seems to be the only way, yet my topics just do not seem to be posting. 


Can I please get a reply.

Turn off Homesafe Scam Protection now!
Community Team - TT Staff

Hi @KevKev13 

I have passed this onto the team to pick up.


Community Manager - TT Staff


Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window


Stephen, Community Manager

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.