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Turn off scam protection

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4 REPLIES 4
MariaC63
First Timer

Please can you turn off scam protection on my account to enable me to work from home.

simonb
Community Team - TT Staff

Hi @MariaC63 

I have passed this onto the team to pick up.

Thanks

SimonB
OCE_Ady
Community Team - TT Staff
Solution

Hi MariaC63, I can turn off scam protection for you. I've sent you a personal message to obtain the information I need to help you.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


MariaC63
First Timer
Thank you Spam Protection was turned off within 48 hours of request under present circumstance acceptable response. Thank you for your help.
StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.