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Turn scam protection off this way!!

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2 REPLIES 2
Elaine Ngan
Popular Poster

You can go on the blocked website by going to your kids settings!

 

Go to my account 

scroll to bottom and click homesafe

then turn on kid safe if you have it off

It will allow you to select what to block and allow

If you type in the URL in the box the select allow, it should bypass the scam protection

 

Hope this helps!

simonb
Community Team - TT Staff
Solution

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible, we are finding that these steps are working for some customers more info can be found here Using a VPN 

SimonB
StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


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