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Unable to access certain websites

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1 REPLY 1
JoGriff1
First Timer

I'm unable to access certain websites including teamviewer. I can do it on my phone on 4G but not on talk talk wifi or on my desktop. Home Safe options are all turned off in my talktalk account. Please help!

StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.