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VPN connection issues

First Timer

I have been experiencing problems for 2 weeks now working from home, initially I thought this was due to the security features like Scam protection etc preventing me from connecting. However I have changed DNS settings bypassing the security features and the problem still persists. 

Working with IT in my work we have come to the conclusion that Talktalk either have a block on my IP from accessing my company's site or I have a problem with my router. I have tried just about everything that is already posted in the online forums and more as advised by my IT department to fix this but still no luck and it is really having an impact on my ability to work now. 


Currently using a HG633 router.

Can you please send me a different router urgently or remove any block on my IP or my work site?

Community Manager - TT Staff


Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window


Stephen, Community Manager

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.