kidsafe is turn of in my account yet it still blocking my vpn and various sites why?
i got to say this after talking to tech depart by phone twice! i feel the service is pretty poor!
ever since the upgrade due to changes in the law regarding data i had problems and i feel in my opinion, that talktalk are trying to rectify the security breach in data a while back and they have rushed the process and have not fully tested the new updates.
I was trying to connect to my VPN service provider-Frootvpn via there .exe application being blocked and not able to access throught any browser https.
as an after thought i removed the s and bingo a webpage produced by TALKTALK says i need to turn of or adjust setting in KidSafe.
accessed my account after some searching found the setting and they were all of; which is my prefered setting.
i switch it on and put an exception in no joy then turn it off.
the only opption left to me as my contract has expired is to find another service provider. I got a feeling this is going to take months or may be a year or two to resolve. TALKTALK history when resolving issues is poor and very slow, comunication is poor.
i generally feel that the internet has gone done the path of too many restrictions in the guise of safty and behind it is money and licencing fees pushing out the small buisness and allowing the big boys to control the market.
reminds me of corner shops, butchers, greengrocers etc and suppermarkets i notice the selection of goods in supper markets has slowly phased out to maximise profits and simplyfie stock.
It basically control of the market place.
please reply as I like loading the gun and rocking the boat.
Dave one *@#][!!'#[@#]!* of customer and not impressd
We are not amused
If you're not taking advantage of the security features of HomeSafe / KidsSafe then test with the workaround of using a different DNS setting in the router.
Try the secure Quad9 DNS: Primary 188.8.131.52 and Secondary 184.108.40.206 or Google DNS: Primary 220.127.116.11 and Secondary 18.104.22.168 (or a combination of Quad9 as Primary and Google as Secondary)
To change the DNS settings in your router, follow these steps:
For the HG633 router
For the DSL-3782 router
For the Sagemcom FAST 5364 router
If you subsequently choose to return to the TalkTalk DNS the numbers are 22.214.171.124 and 126.96.36.199
Here is the TalkTalk advice and router setup needed for using a Third Party DNS (Click here)