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turn off scam protection

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4 REPLIES 4
inforaceways
First Timer

I need to turn off scam protection to access work documents working from home.

simonb
Community Team - TT Staff

Hi @inforaceways 

I have passed this onto the team to pick up.

Thanks

SimonB
simonb
Community Team - TT Staff

Hi @inforaceways I have passed this to the team to pick up

Thanks

SimonB
inforaceways
First Timer

Thanks for passing on, but how long can it take the team to turn off as it is impacting on ability to work from home?

StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.