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Clicking 'Like' on emails that are complaining about some aspect of TalkTalk service

I have tried on several occasions to click 'like' on topics that could be deemed negative by TT and low and behold each time an 'authentication fail' page is produced so the 'Like' is not registered. However, when I see responses by the 'community team' to these topics they are able to click and register a like. Am I being picky or could the community team also be preventing likes for some topic posts. Censorship or paranoia? or both?