do they have an address? every time I try to e mail,it bounces back " address no known" Trying to get through on the phone system is useless. Ispent 15 pounds waiting for a connection before running out of air time.Ithen spen 32 minutes on the som called chat line,this also turned out to be fruitless,as they advised me to "Phone"
You can email your complaint to firstname.lastname@example.org and we'll try to reply within 72 hours, when you email us please include:
Your full name
Your TalkTalk phone or mobile number
And one of the following:
The 3rd & 6th characters of the password we ask for when you speak to Customer Services
The last 4 digits of the bank account number or payment card you use to pay for your service
Your TalkTalk account number
Personal security answer provided when you set up your TalkTalk account
...and you know you may be able to save more time by searching for the answer in Community.
Before you ask a question, chances are, it's been asked before. Try searching our site and you may find the answer you are looking for quickly or see comments from other customers that can point you in the right direction. At the top of each section is a search bar with a magnifying glass icon and a title "Why not search for the answer?"
More tips are here in the About the Community blog.