Hi, I'm "Gondola" a new customer of TalkTalk - when this was written in October 2016.
My previous isp raised its price mid-contract. TalkTalk offered a better deal and managed the online ordering, migration and activation perfectly. Also it now has its own equipment in our exchange and is well placed to compete on performance against BT, Plusnet and Sky.
I joined this community because it seemed the best starting point to get help with TalkTalk's super router that didn't perform properly. Technical help / troubleshooting seems to be really effective with the joint help of OCE's and the knowledge of community contributors.
I've already experienced both positive customer service, talking to the offshore call centre, and dishonourable customer service via a chat agent.
I do believe that our community is a fine place to help with technical issues, sharing and building on ideas including improving the customer experience and motivating TalkTalk to communicate better with its customers. The new look to community is elegant and the outlook is positive. My ideal community is where it's easy to get help before there's need to complain or confront.
Where I live we have a community email. It's brilliant. Sharing notices about events and opportunities, neighbourhood watch info and requests for help drawing on the combined strength of the whole community. It brings us together. Our community strength accelerated the fibre broadband rollout to our homes.
Community works. I had fantastic help from Community when I was a new customer. I'm now 'paying it forward' supporting other customers as one of the team here on Community.
That's a lovely introduction. People like yourself are a great help to people like myself who have no idea about technical things and find the language of technology confusing. I don't know what an OCE is for instance. I will write an introduction about myself when I work out how to do it! I have only joined this community today, in desperation I must add but you have already helped me.
Always pleased to help if I can and a warm welcome to Community.
Some things need specialist help from the TalkTalk team and we're very fortunate to have a great team of TalkTalk OCE's (Online Community Executives) that we can escalate service issues to.
Every page on Community has the yellow Browse tab, top left, and selecting this takes you to all of the main posting points for Starting a Topic in the Community Forums. Search the Community for existing posts and solutions but to ask a question always Start a Topic of your own using the blue Start a Topic button top left of every forum.
If you ever need help or advice with your TalkTalk service then Help with your TalkTalk service is the place to go. Just select an appropriate forum e.g. Billing for billing issues, Email for email and webmail issues etc.
Here's 'Who's Who' on Community.
Krack attack is a theoretical hack of wireless devices as they set up a communication with a router's wireless access. It's not an attack on a router.
The router's wireless identity is cloned and transmitted on a different wireless channel and security keys are forged to fool the device into communicating with the fake wireless access. The hacker therefore needs to be close to the router and the connecting device so in-home use of wireless networks is probably as secure as ever.
Windows and iOS devices, in the way they work, aren't vulnerable to the hypothetical attack but Android devices are. So, to be security aware, anyone using android based mobile devices in public places should be aware that there is a potential vulnerability. But the use of public wi-fi is always a concern so this is just a heads-up to be even more security aware.
17 Oct 2017
Watch out for the scammers
|ADSL1||G.992.1||g.DMT||DMT standard for adsl1|
|ADSL2||G.992.3||g.DMT.bis||Improved modulation method with flexible framing and optimised use of RS coding gain within the frame structure. Enhanced channel overhead configuration.|
|ADSL2+||G.992.5||g.DMT.bis+||Doubling of the channels available for use.|
G.INP = G.998.4 Vectoring = G.993.5
Welcome to Community.
The new Check and Report service is now available to check on telephone numbers calling you and to report these if it is a scam call. Click here for Check and Report.
With Check and Report you are in control of your call security. Check who called you - if it’s a troublesome caller that's already been reported you'll be advised and if it's a new nuisance caller then Report them. TalkTalk will investigate and if appropriate will block that caller for all TalkTalk customers.
Don’t know the number? Then head over to our Scam Form where you can report a scammer without knowing their phone number.
HTTP 403 or 'Forbidden Error 403'
This means that the internet site that you're trying to access is probably there but is absolutely forbidden to you.
Of course if your Internet browsing is protected by TalkTalk HomeSafe / KidsSafe or other safety features in your browser or add-on real-time virus or malware apps then any of those features could be correctly blocking a potentially unsafe or unwanted site.
Manage /HomeSafe Settings
It'll take a few minutes to update the SIG platform where Homesafe controls your Internet access. If it was HomeSafe / KidsSafe blocking the website then that access will now be enabled.
Note: TalkTalk is a family friendly service provider. The Homesafe feature is a network level safety and security option protecting all broadband devices using a Service Intelligence Gateway (SIG Platform) set up by the customer's use of Homesafe. The customer can choose not to use Homesafe or to activate and deactivate Homesafe as they need. More about HomeSafe (Click here).
Log on to XBox.com scroll right down to the bottom and bottom left click on the world symbol where it says (English United States) and change your country code to English United Kingdom.
So long as the cookie storing this setting remains in place then every time you visit you'll go to the UK version of the site.
HomeSafe / KidsSafe Website Blocking Issues
I'll explain how to set up a Firefox Internet Browser, HomeSafe and the TalkTalk Super Router to block or allow specific websites.
Firefox Browser - Update and select no proxy
On the top menu bar select:
MyAccount - HomeSafe settings
Router - Check TalkTalk DNS settings
If all of the above is done then HomeSafe should work as expected, blocking or allowing sites as required.
If there is still an issue it may be with the link between MyAccount and the SIG platform on which HomeSafe acts as a gateway to the Internet. It'll need to be investigated as an individual case.
G.fast - 150 and 300Mbps Ultrafast Broadband
TalkTalk Faster 150 Fibre and the Faster 300 Fibre Speed Boost use a technology called G.fast to deliver faster broadband speeds over short distances from the G.fast cabinet to your home. The minimum guaranteed access line speed is 90Mbps. Here's an illustration of the infrastructure for TalkTalk's unlimited broadband packages.
The first G.fast Ultrafast Broadband locations are:
How much does it cost?
These are fixed monthly prices for the duration of the 18 month contract and include line rental. More information here.
Signing up and Setting up
The G.fast team on 0800 049 2326 (8am-8pm) will check availability and upgrade your TalkTalk package. It's an Openreach engineer installed product using an Openreach G.fast modem. It may take up to 10 working days after ordering for the G.fast service to go live, a little longer if a new line is required. The team will arrange the free engineer visit any time after that between 8am-8pm on Monday to Friday.
The engineer will need 2-3 hours to set up the Openreach modem and TalkTalk router and test the G.fast connection. You’ll need at least two power sockets. The equipment set up will look similar to this:
The engineer will set up your G.fast service as follows:
The G.fast service is compatible with all of your existing 'phone and TV services including the TalkTalk TV Box and TV services including TV Boosts and TalkTalk TV content purchases.
TalkTalk ultrafast broadband products Faster 150 Fibre and Faster 300 Fibre launch to new customers on 24 April 2018 - Press Release
For Information - Openreach NGA2008/19 Change to G.fast minimum (speed) selling rule 28/06/2019
Openreach have modified the G.fast minimum speed (selling rule) from 100Mbps to 120Mbps downstream. Designed to improve customer experience and create more certainty on speed for lines at the edge of the G.fast network range.
@Gondola , with reference to your earlier post about two months back asking on the new package, both of these two are tied.
Apart from testing the connction, the engineer will ensure services are up and running before they leave the customer's premise.
More full fibre roll-outs like TalkTalk UFO in York are the way to go. Unbeatable speed / price!
But taking the opportunity to trial the Openreach G.fast 160/30 and 330/50 products at their new launch prices is an exciting move by TalkTalk.
Any news of a TalkTalk trial of Openreach FTTP 160/30 and 330/50 products at their new prices (same as G.fast) or indeed any of the Openreach FTTP products?
CallSafe is now available. Key 1472 from your 'phone and press 1 to activate another free phone feature from TalkTalk. CallSafe screens callers for you.
Your wanted callers get straight through but others have to announce themselves by name. At that point, before you're even aware of the call, the scammers usually hang up so you're never disturbed. It offers the real potential of no unwanted calls.
You can also activate in MyAccount. Select MyServices > Manage CallSafe and switch ON. Your regularly called numbers will already be allowed and you can add more wanted callers to the Approved list or add numbers to the Blocked list.
The full Help page details are here: CallSafe (Click here)
And here's a video to explain how CallSafe works: