I have now updated my contact number.
I have been in touched with talk talk technical team they said it's my router faulty and have sent me a new.
I have tried the new router the speed are the same also I wanted to set up vpn too.
Hi Debbie, I was told I get a super fast router. Instead, I received the same one I currently have D-link model DSL - 3783 which was manufactured on 25.05.2017 as confirmed by the sticker on the charger and the plastic bags that the router is looks old It's just looks like a reconditioned router.
Thanks for your reply.
The DSL3782 is a Super Router. I've completed a line test which hasn't detected any faults and your line is in sync at 35mb.
What speeds are you receiving when running speed tests?
If you are using VPN then I can send a HG633 router, would you like me to arrange this?
The Speed current hovering between 26.2,29.4,31.4,31.6,32.7mbps
during the last few weeks.
yes please send me the HG633 for VPN will there be any instruction for set this up for the VPN ? if not can you send me some instruiction please.
The HG633 router is on its way, this will be set up ready to use with VPN.
Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.