Apologies for this.
I can see that a complaint has already been raised to our CEO's Office and you will be contacted as soon as possible by a Complaints Manager.
Hi, I am due to switch on the 5th Feb. I can still stop the switch through cooling off.
All I am reading is poor reviews.
My main issue is what I am reading regards to customer service.
Should I just take the retention package and stick with Sky?
I will save £12 a month with Talktalk but is it worth the hassle.
Yes. I am starting to wish I had taken the Sky retention deal.
The TalkTalk service are a poormans Sky.
3 weeks for an engineer is joke. Especially when OCE's ignore posts and I have to escalate issues myself.
In regards to these silly names we are given. I am not a "Team Player" but a paying customer.
My journey with TalkTalk has come to a end and I am allowed to leave termination charges waived....
"Complaint 1 - Services did not become live. Customer services could not resolve - required CEO intervention.
Complaint 2 - BT sports and IP channels unwatchable.
Router exchanged. Engineer appointment (2 weeks wait)
Brightsparks tried to cancel on day of appointment. Engineer arrived swapped the box - Freeview channels unwatchable.
I emailed Bright sparks CEO and another enginner was dispatched same day.
FULL DAY WASTED
(CEO intervention again)
Added multi room simple request to change the enginner date. 3 live chat agents and and hour on the phone. No one knows how to change the appointment - CEO intervention again.
I was with Sky for many years and not had to contact them once.
Sorry to say Offshore customer services at talktalk do not have a clue - terminate calls and cannot carry out the basic of tasks.
I have an enginner appointment for the 18th. But feel I can't trust TalkTalk nor Brightsparks.
TalkTalk throw credits at you but as I have said in the past I should not have to contact the CEO team for basic customer services."