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To switch or not to switch

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Community Team

Hi jondavo 

 

Apologies for this.

 

I can see that a complaint has already been raised to our CEO's Office and you will be contacted as soon as possible by a Complaints Manager.

 

Thanks

 

Debbie

Anonymous
Not applicable

Yeah 48 hours to hear back wonderful is the email ive received. 

Community Team

Hi jondavo 

 

I've been advised that the manager will call you this morning.

 

Thanks

 

Debbie

Anonymous
Not applicable
Spoken with Graham and the services are live.
CEO provisional team got the order unstuck.
TV working also.
Seems a smooth interface.

He said I can raise an order to return to SKY. I'm going to speak with the Wife later and let him know tomorrow.

Thanks.
Community Team

Hi jondavo 

 

I'm glad to hear that the services are now live.

 

Please let us know if there is anything else that we can help with.

 

Thanks

 

Debbie

Abidhussain
First Timer

@:

Hi, I am due to switch on the 5th Feb. I can still stop the switch through cooling off. 

All I am reading is poor reviews. 

 

My main issue is what I am reading regards to customer service.

Should I just take the retention package and stick with Sky?

I will save £12 a month with Talktalk but is it worth the hassle. 


 

Bad experience with talk talk
Abidhussain
First Timer

No it's not worth the hassle

 

Bad experience with talk talk
Anonymous
Not applicable

Yes. I am starting to wish I had taken the Sky retention deal.

 

The TalkTalk service are a poormans Sky. 

 

3 weeks for an engineer is joke. Especially when OCE's ignore posts and I have to escalate issues myself. 

 

In regards to these silly names we are given. I am not a "Team Player" but a paying customer. 

Anonymous
Not applicable

My journey with TalkTalk has come to a end and I am allowed to leave termination charges waived....

 

"Complaint 1 - Services did not become live. Customer services could not resolve - required CEO intervention.
(Resolved)

Complaint 2 - BT sports and IP channels unwatchable.
Router exchanged. Engineer appointment (2 weeks wait)
Brightsparks tried to cancel on day of appointment. Engineer arrived swapped the box - Freeview channels unwatchable.
I emailed Bright sparks CEO and another enginner was dispatched same day.
Box swapped.
FULL DAY WASTED
(CEO intervention again)

Added multi room simple request to change the enginner date. 3 live chat agents and and hour on the phone. No one knows how to change the appointment - CEO intervention again.

 

I was with Sky for many years and not had to contact them once.

Sorry to say Offshore customer services at talktalk do not have a clue - terminate calls and cannot carry out the basic of tasks.

I have an enginner appointment for the 18th. But feel I can't trust TalkTalk nor Brightsparks.

TalkTalk throw credits at you but as I have said in the past I should not have to contact the CEO team for basic customer services."