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go live 18th

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17 REPLIES
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kkkev11
Conversation Starter

seven days till go live lets hope it all goes well ? 7days and counting

wizard
kkkev11
Conversation Starter

my router arrived today  so hopefully everthing will go well on the 18th

wizard
Community Team

Hi

 

Any issues, we can pick them up for you.

 

Karl.

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Gondola
Community Star

Hi @kkkev11

 

Welcome to Community.

 

I see you're finding your way around quite nicely. And the TalkTalk team have noticed you as well.

 

My switch to TalkTalk went smoothly and there's every expectation that yours will too.

 Gondola - Community support team *

 To appreciate my support  . . .  If I helped with a solution Best Answer

kkkev11
Conversation Starter

2 days to go and all seems well lets hope pn dont mess me about ?

wizard
Community Team
Hi kkkev11

If you do experience any issues then we can look into this for you.

Please let us know how you get on.

Thanks

Debbie :-)
kkkev11
Conversation Starter

hi debbie thanks for that but hopefully all will go well  

wizard
kkkev11
Conversation Starter

going live tomorrow fingers crossed will let you all know how it all goes!

wizard
kkkev11
Conversation Starter

going live today but not heard anything yet 

wizard
Community Team

Hi kkkev11 

 

I've checked and the order has not yet completed. This can complete at any point up to midnight tonight.

 

Thanks

 

Debbie

 

 

kkkev11
Conversation Starter

 hi debbie just gone live i was only without connection for 2 mins all seems ok  thanks

wizard
Community Team

Hi kkkev11 

 

That's great, thanks for keeping us updated :-)

 

Would you like me to check your connection stats/speed?

 

Thanks

 

Debbie

kkkev11
Conversation Starter

hi debbie yes you if you could please also can you tell me if arne is there today as he is surposed to add my anytime calls free today thanks

 

wizard
Community Team
Hi kkkev11

Your line is showing in sync at 13.2mb. Line stats look ok.

He's not sorry, I will ask him to get back to you on Monday, will this be ok?

Thanks

Debbie
kkkev11
Conversation Starter

that would mean i would not have my free calls over the weekend can anyone else do this please as its when i use the phone the most at weekends thanksand thanks for the line check  looks ok thanks

wizard
Community Team

Hi kkkev11 

 

Apologies for this.

 

If you contact our Customer Services Team then they can look into this for you.

 

Thanks

 

Debbie

kkkev11
Conversation Starter

no i will have to leave it till monday then if you could remind arne for please that would be good thanks

 

wizard
Community Team
Hi kkkev11

Apologies for the delay.

I can see that OCE_Arne has replied.

Thanks

Debbie