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switching from bt

First Timer

allow me to introduce myself, my name is andrew and at the moment, my household receives BT broadband. i wish to switch to talktalk but our BT broadband is in my mothers name and she recently passed away, would this cause any problems with switching?

Community Star

Hi @quasar1967 


Condolences for your loss.


Here's the BT Advice about contacting BT after a bereavement to change the name on the existing account to your name.  There's a free number to call 0800 169 1663 which is probably the easiest way to let BT know.


Switching to TalkTalk is straight forward. Here's some advice: Joining TalkTalk If you wish to keep the landline number just ask for the number to be switched during the order process.


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