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Thanks for all your questions!

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10 REPLIES 10
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Community Manager - TT Staff

Hi everyone,

 

Donna is now live, reviewing and answering your questions. There is still plenty of time to get your question in however don't worry if Donna doesn't get to your question this afternoon. We'll be making sure everyone get's an answer ASAP. 

 

Thanks 🙂

 

Stephen, Community Manager


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Conversation Starter
I posted my question about compensation on Friday, but you haven't answered. Why not?
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Community Manager - TT Staff

Hi @James007007

 

The Live Q&A only opened at 11am this morning, We're working through the questions and we'll get you an answer ASAP.


Thanks 

Stephen, Community Manager


Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Popular Poster

Hi Stephen,

 

can't see the messages/responses given so far to messages posted ?

Thanks

 

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Community Manager - TT Staff

Hi @stuart_smiles,

 

Answered questions will be marked with our "Best Answer"flag, you should be able to clearly see these as they will have a green background and a tick, here is what they look like:

answeredpost.png

 

 

Thanks 

Stephen, Community Manager


Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Conversation Starter
I can see many questions waiting for an answer, some have been on the board for a few days. What I'm not seeing is answers!
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Community Manager - TT Staff

Sorry we’re now closed for new questions

We’d like to say a massive thank you to everyone who took part and posted a question for Donna to answer, we’ve had lots of great questions which we’re in the process of answering. Donna will be online for a little while longer today answering questions, we’ll continue to respond today, throughout the week and get a response to everyone by the end of the week.

Stephen, Community Manager


Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Conversation Starter

By the end of the week,  okay.:smileyfrustrated:

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Conversation Starter

Thanks for your answer to my question about compensation for members who had their data compromised because of, Talk talk's inadequate security methods. Your reply is exactly as expected, ie, No compensation at all.....If my data was stolen from my bank because of poor safety in their systems, they would compensate me, 100% for sure. Ditto for any other reputable company. So, what makes Talk talk think they don't need to compensate customers?

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Conversation Starter

Well, that's the end of the working week! :smileysurprised:

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Wizz Kid

Hello, Stephen and Donna

I was amused at your article giving "tips and tricks" to avoid telephone scamming.

I 'll give you a good tip

Stop employing an Indian Customer Call Centre  entrusting talktalk customer information to them, even the Indian Government wouldn't do that!

India is struggling with fraud in their country, why are you there! I wouldn't choose to give

my sensitive information to an Indian Call Centre. Of course Cheap Labour will be very important TalkTalk Customer security isn't.

Happiness is Bee shaped