Increase in nuicance calls after joining TT

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6 REPLIES 6
fw190
Team Player

Is it just a coincidence that we are getting a large increase in the number of nuicance calls since we joined TT a few weeks ago?

Our phone system blocks a lot, it makes a sound when it intercepts and it is doing it much more often than before, some of them seem to be able to partially fake UK numbers so get through and from the ones we have answered, callers always sound indian and a few claim to be from TT, one got very offensive, he was asking for security info so I asked him to give some first, he seemed very practiced in using some of the more vulgar parts of the English language.

I am very tempted to pull the plug on the land line, particularly as calls using a mobile are much cheaper.

ferguson
Community Star

Sorry to hear this, did you transfer an existing landline number from another provider to TalkTalk, or did you get a new one?

David44
Wizz Kid

This might help - some years back I purchased a phone which utilised "call guardian" only numbers I have on my allow list get through directly all others, unless I've specifically blocked them, have to state who they are and press the # key - in which case my phone will ring and I am told who it is and am able to accept or reject the call. The phone is cordless and at first I noticed that annoying noise from my main (corded) phone (it actually rang once) as the blocker kicked in.(hence this reply) this was overcome by disabling the ringer on the corded phone. (there is a switch on mine).

 

I have yet to encounter a nuisance caller who will state who they are to be put through.

 

Those phones now cost little more than a normal cordless phone so I'd recommend them to anyone who is troubled by nuisance calls, or the annoying noise that their phone makes when blocking calls.

 

THIS IS NOT AN ADVERT - no specific phone is mentioned or recommended.

 

 

ferguson
Community Star

@David44 You are clearly unaware of TalkTalk CallSafe which is available to all customers at no extra charge with no need for specialised handsets. It would still be helpful if the OP could clarify the number in question.

David44
Wizz Kid

I am perfectly aware of TalkTalk's system to attempt to block nuisance calls - I was trying to HELP regarding the nuisance noise the poster was experiencing (as calls are blocked). I bought my phone (with call guardian)  before TalkTalk attempted to block the nuisance calls - from what I recall the number of callers who could be blocked was 10 now apparently increased to 100. If TalkTalk think that even 100 is adequate they need to think again (I was getting at least 20 nuisance calls a day after TalkTalk weren't careful enough about protecting their customers data in 2015) My phone lets me view what numbers have been prevented from annoying me - the number has now decreased.

 

Have TalkTalk now increased the number of callers that can be blocked?

 

From memory (I'll stand corrected) I seem to recall that when the number was restricted to 10 when an 11th was selected the first would be deleted to allow it to be blocked - if so I assume the same will happen if someone selects one over the 100.

ferguson
Community Star

The poster asked if it was a coincidence that nuisance calls had increased since switching to TalkTalk, I asked if they had a new number. So the answer is indeterminate at the moment and your comments are otiose.

fw190
Team Player

Hi, Sorry about the delay in replying.

'ferguson', The phone number was brought over from BT.

'David44' We have a BT phone that blocks a lot of stuff, they had them on offer, not sure of model but it says 'truecall' on the base units.

Mentioned this to someone last night and they said BT ran a nuicance call block system and it could be because we are no longer through them, so will look for info on the TT callsafe.

 

This web site is quite annoying, after I clicked on 'post' it asked me to log in and wiped my reply in the process! It also seems to have disabled the spell check somehow.