Scam phone call from Technical Support

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Martin84
Wizz Kid

Hello

 

Can anyone tell me if they have received phone calls recently from someone claiming to be from Technical Support?

 

Apparently there is a problem with my router affecting my connection (which is working perfectly as far as I know) and they cannot send me details to do with this problem because it affects my email (which is also working normally)?

 

Thanks

 

Martin84.

duggyblair
Wizz Kid

Hi Martin84

 

Not had a call personally but can tell you this is 100% scam call and under no circumstances should you respond to this type of request.

 

Have you signed up for TalkTalk Callsafe which stops unwanted calls from coming via your landline. Its very good and works 100% for me as I was getting all kinds of unwanted calls

 

Cheers

DB

Martin84
Wizz Kid

My home phone number is not a TalkTalk number.

ffox2006
First Timer

Had a similar call this afternoon. The number listed as 01392580420. I asked the caller to validate his claim that he was from Talk Talk and he gave me an account number. It was not the same as the one I have, so when I asked for further vaidation he cut the call.

 

 

ChrissyA
First Timer
Solution
Hi Martin, yes I have been inundated with these types of calls. What they are wanting you to do is turn on your computer, go to a specific website, click on it and then they instruct you want to do, they then have remote access to your system, in turn they hack all of your details, banking, passwords etc. I started receiving those calls when Talk Talk was hacked a few years ago. Don't fall for those calls. Hope this helps.
davmil50
Wizz Kid

Now this is Old 

Just like the SCAM

TT Technical: never

Ban VOIP Calls TT ( To Admin for Passing on) 

VOIP Calls are never Blocked they come in on local lines hence You think its Good NOT The case,

Was Hacked still after all these years still getting 2-10 calls a week from TT Tech: problem with router.

But hey they cant help if you have a problem with broadband speed ???LOL

JHeadford
First Timer

Hi. i received a phone call this morning, claiming to be from Talktalk. A woman wanted to talk to me about my internet connection. I refused to speak to her and blocked the number (02136 241595). Later on, the phone rang again (same number that i had tried to block, unfortunately) This time an automated voice said that my internet connection would be switched off.  I hung up and tried to speak to Talktalk. Heard a message about scam calls, so I am hoping that all I need to do is to ignore these events. Not nice, though.

sonbeu
First Timer

Yup I get these - really annoying!!

sonbeu
First Timer
01939000999
robertm16
Conversation Starter

Hi All .......

I have  also been called by these scammers - three times this morning from three different numbers 01379074889, 01276238812 & 02036438655 - when I phone back the number is either unobtainable or just rings out.  Same script, you have a problem with your connection etc if you do not follow our instructions your phone line will be disconnected.  Needless to say my line is still working after there threats.

Rob.

GarethmtB
First Timer

I had two such calls in the last couple of hours! Since I am on half term I actually answered my landline [rare occurence] for a little amusement. Young Indians pretending they are from TT. As soon as you deviate from 'the script' they cut you off - so obviously they are not from TT ! That's called shooting yourself in the foot!  - you are not going to believe anyone else who calls with a similar story. As if I would anyway! 🙂

Dorchester
Conversation Starter
I too have been receiving scam calls ever since the last hack on TalkTalk, but over the last few days the incidence of these calls has suddenly increased. What is more, they are all now coming from "05" numbers. The numbers are: 05282392747 05146458945 05443482108 05124705148 Although apparently coming from different numbers, the 'script' on each call is virtually identical. The caller states that TT has recently improved the BB speed in my area, but in order to obtain this increased speed, I must make some 'adjustments' on my computer. Obviously I did not do this, as it is quite obviously a blatant scam. What was disconcerting was that when I initially verbally challenged the scammer to prove that he really was from TT, he was able to correctly quote me my full name, my full address and Post Code, and also my TT Account Number. Having checked with TT, they confirm that they DO NO USE "05" NUMBERS to call any customer. So if you have 'Caller Identification' on your phone, and it shows a number starting with '05' - IT WILL BE A SCAM !
GarethmtB
First Timer

I am getting at least two a day of these. Had another just now. Sounded like a young Indian girl. Reading from a script. And a bad one at that. I gather they make around £120 a month in a call center using data that was stolen/leaked by a company called Wipro when TT outsourced its support lines to Calcutta. I don't think they do that any more. 

samd0g_wicked
First Timer

I agree. We are being plagued by calls..........Two this morning, first at 8.30 am, second at 8.38am.

Auto call with US accent..."This is t/tlk  Tech. Dept. Your internet will be shut down in 24 hours. Press 1 to connect with Talktalk, or  2 disconnect now."

I phoned t/t direct. They said they would report phone no. to security and I would not get another call. Ineffective because next call is a slight variiation, eg, 01282056206

                                                                                             01287346452.

I have not risked calling these nos.

HKBrock
Popular Poster

I am also being plagued several times per day with this automated message with US accent..."This is t/tlk  Tech. Dept. Your internet will be shut down in 24 hours. Press 1 to connect with Talktalk, or  2 disconnect now.". Each time the calling number starts 0128 but then has variations so never exactly the same number. These calls atarted a few days ago. Also nearly 2 weeks ago I started receiving emails seemingly sent from myself (ie from my own email address! )aparanently claiming to have hacked my TT email account and threatening to sedn nasty emails to all my contacts using my webcam images etc etc unless I pay a bitcoin ransom. Needless to say I have ignored, but sadly am still awaiting TT ISD support to resolve a problem whereby I cannot change my own email password since it is a so-called legacy Pipex account. Very disappointing on such a serious security issue.

 

David385
Popular Poster

And so it continues - got two calls out of the blue this morning from this same 01280 number, threatening shut down within 24 hours.

 

But - is it a coincidence? Receipt of these calls coincided with my going onto the Community Help Broadband forum and posting an issue this morning. I only added my personal details a week ago, so possibly they have been hacked just in the past week, and triggered by the posting? No idea, but as I was having broadband problems (now resolved) and then we get this threatening call to shut off the internet, you can imagine how my wife freaked out.

 

David385

David S
Union-man
First Timer

I too have had automated calls from "TalkTalk" which I have ignored and not been disconnected. However today I recieved a call from "TalkTalk" professing my router had infected files and to run EVENTVWR and follow further instructions. When asking for confirmation that they were who they said I was passed from a female to a male who became quite agressive, when I still wouldn't comply until they emailed me confirmation and a contact number the female voice returned to abruptly inform me I would be disconected.

Having reported to TalkTalk the automated calls and having no response I see no point in reporting this. TalkTalk should be acting on this as whoever is ringing us does at least have the knowledge as to who has TalkTalk as their internet provider!

It would also be helpful if TalkTalk made reporting scams simple rather than having to trawl through to find how to!

Dorchester
Conversation Starter

The problem with some of these scam calls is that they not always from the number that displays on your phone. 

According to a colleague of mine who used to work for BT, scammers are now frequently using specialist software (which is apparently available to buy on-line - if you know where to look), which displays any number that the caller chooses on your phone when they call you.  Even if you dial "1471" to get the caller's number, all you will get is the often ficticious number that they punched into their specialist illegal software.

When the scammers find out that calls that they are making from that number have been 'blocked' by TT, all they do is to change the number in their software - and then carry on scamming!

Reporting thse 'ficticious' numbers to TT may well cause that particular number to be blocked by them, but, as stated above, that will not stop the scammer.

What would help stop these scam calls is for TT to have a better data security system, as that would prevent potential scammers from obtaining customers' personal data in the first place

David BARRON
Team Player

I had something similar about two weeks ago.

 

Up until then, I had never been contacted by a Talktalk technician.

 

I had an issue with my broadband and called (and texted) their tech helplines. The next day i received a call from 'TalkTalk' stating that my account would be terminated that day (in two hours or two minutes, I do not recall) unless I pressed '2' on my 'phone.

 

The issue with my broadband, not having been resolved, I called again a few days later, During that call I gave my BT telephone number so they could call me back (which they did not). The next day I was called by 'BT' stating they needed my router password. I had never been contacted by BT before.

 

My biggest concern is that these calls were just after genuine contact with Talktalk tech, and I could easily have been fooled if I had not been paying attention.

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David385
Popular Poster

Exactly, my very point.

 

Either (more likely) TT's support database is hacked, or there is someone within Support who is involved in the scam as well.

 

What the scam is I'm not sure, but let's say pressing button 2 means you call an 09 premium number and have to wait for ages to listen to various reassuring messages. You are billed this of course - by TalkTalk!

 

That would be an interesting stand off - TT have unintentionally facilitated the scam, and are then set to take their cut, equally unintentionally, from it. Rather hard to prove any of this if you pressed that Button 2 though.

David S