Scam phone calls

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I8this
Super Duper Contributor

@ferguson

 

Move it back please I require a reply from an OCE.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
ferguson
Community Star

But it's not a Home Phone issue? What is it you want the OCE to reply to?

I8this
Super Duper Contributor

@ferguson

 

The pertinent part of my original post:-

 

As others have reported before, that after contacting TalkTalk the scam calls begin, although TalkTalk deny it, it is obvious that there is still a leak somewere in your system.

 

 

With so many of these reports TalkTalk need to check for the leaks in their system, here and abroad.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
ferguson
Community Star

OK, just checking. So you want a TalkTalk OCE to respond about imaginary leaks in their system? I suggest you post elsewhere. 

I8this
Super Duper Contributor

This is the thread with the info in it, so please do as I have requested.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
ferguson
Community Star

I am sure the OCE will respond as they see fit and just to make sure I have escalated this for you.

I8this
Super Duper Contributor

@ferguson

 

I am sure the OCE will respond as they see fit and just to make sure I have escalated this for you.

 
 Thank you.
If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
ferguson
Community Star

You're welcome.

I8this
Super Duper Contributor

As to leaks from here and abroad TalkTalk do not appear to trust their own webmail system.

 

A possible candidate:-

 


#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/whois_reporting/index.html
#
# Copyright 1997-2019, American Registry for Internet Numbers, Ltd.
#


NetRange: 208.72.88.0 - 208.72.95.255
CIDR: 208.72.88.0/21
NetName: ORACLE-RIGHTNOW-TECHNOLOGIES-LEGACY-ACQUISITIONS
NetHandle: NET-208-72-88-0-1
Parent: NET208 (NET-208-0-0-0-0)
NetType: Direct Allocation
OriginAS:
Organization: Oracle Corporation (ORACLE-4)
RegDate: 2006-11-10
Updated: 2013-03-07
Ref: https://rdap.arin.net/registry/ip/208.72.88.0


OrgName: Oracle Corporation
OrgId: ORACLE-4
Address: 500 Oracle Parkway
Address: Attn: Domain Administrator
City: Redwood Shores
StateProv: CA
PostalCode: 94065
Country: US
RegDate: 1988-04-28
Updated: 2017-01-28
Ref: https://rdap.arin.net/registry/entity/ORACLE-4


OrgTechHandle: ORACL1-ARIN
OrgTechName: ORACLE NIS
OrgTechPhone: +1-650-506-2220
OrgTechEmail: domain-contact_ww_grp@oracle.com
OrgTechRef: https://rdap.arin.net/registry/entity/ORACL1-ARIN

OrgAbuseHandle: NISAM-ARIN
OrgAbuseName: Network Information Systems Abuse Management
OrgAbusePhone: +1-650-506-2220
OrgAbuseEmail: network-contact_ww_grp@oracle.com
OrgAbuseRef: https://rdap.arin.net/registry/entity/NISAM-ARIN


#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/whois_reporting/index.html
#
# Copyright 1997-2019, American Registry for Internet Numbers, Ltd.
#

 

208.72.88.208 IP address Information

The IP address 208.72.88.208 was found in Bozeman, Montana, United States. It is allocated to Oracle Corporation, Rightnow Technologies (uk). Additional IP location information, as well as network tools are available below.

IP address:208.72.88.208
hostname:208.72.88.208
ISP:Oracle Corporation
Organization:Rightnow Technologies (uk)
City:Bozeman
Region:Montana
Country:United States (US) flag
Postal code:59718
Area code:406
Metro code:754
latitude:45.6511
longitude:-111.1777
NetRange:       208.72.88.0 - 208.72.95.255
CIDR:           208.72.88.0/21
NetName:        ORACLE-RIGHTNOW-TECHNOLOGIES-LEGACY-ACQUISITIONS
NetHandle:      NET-208-72-88-0-1
Parent:         NET208 (NET-208-0-0-0-0)
NetType:        Direct Allocation
OriginAS:       
Organization:   Oracle Corporation (ORACLE-4)
RegDate:        2006-11-10
Updated:        2013-03-07
Ref:            https://rdap.arin.net/registry/ip/208.72.88.0


OrgName:        Oracle Corporation
OrgId:          ORACLE-4
Address:        500 Oracle Parkway
Address:        Attn: Domain Administrator
City:           Redwood Shores
StateProv:      CA
PostalCode:     94065
Country:        US
RegDate:        1988-04-28
Updated:        2017-01-28
Ref:            https://rdap.arin.net/registry/entity/ORACLE-4


OrgTechHandle: ORACL1-ARIN
OrgTechName:   ORACLE NIS
OrgTechPhone:  +1-650-506-2220 
OrgTechEmail:  domain-contact_ww_grp@oracle.com
OrgTechRef:    https://rdap.arin.net/registry/entity/ORACL1-ARIN

OrgAbuseHandle: NISAM-ARIN
OrgAbuseName:   Network Information Systems Abuse Management
OrgAbusePhone:  +1-650-506-2220 
OrgAbuseEmail:  network-contact_ww_grp@oracle.com
OrgAbuseRef:    https://rdap.arin.net/registry/entity/NISAM-ARIN

 

 From within the email header.

 

Return-Path: <talktalk_ceo@mailgb.custhelp.com>
Received-SPF: pass (domain of mailgb.custhelp.com designates 208.72.90.125 as permitted sender)

 

 

X-Originating-IP: [208.72.90.125]

 

208.72.90.125 IP address Information

The IP address 208.72.90.125 was found in Slough, Slough, United Kingdom. It is allocated to Oracle Corporation. Additional IP location information, as well as network tools are available below.

IP address:208.72.90.125
hostname:mailgwgb05.rightnowtech.com
ISP:Oracle Corporation
City:Slough
Region:Slough
Country:United Kingdom (GB) flag
Postal code:SL95
latitude:51.5
longitude:-0.58330000000001
NetRange:       208.72.88.0 - 208.72.95.255
CIDR:           208.72.88.0/21
NetName:        ORACLE-RIGHTNOW-TECHNOLOGIES-LEGACY-ACQUISITIONS
NetHandle:      NET-208-72-88-0-1
Parent:         NET208 (NET-208-0-0-0-0)
NetType:        Direct Allocation
OriginAS:       
Organization:   Oracle Corporation (ORACLE-4)
RegDate:        2006-11-10
Updated:        2013-03-07
Ref:            https://rdap.arin.net/registry/ip/208.72.88.0


OrgName:        Oracle Corporation
OrgId:          ORACLE-4
Address:        500 Oracle Parkway
Address:        Attn: Domain Administrator
City:           Redwood Shores
StateProv:      CA
PostalCode:     94065
Country:        US
RegDate:        1988-04-28
Updated:        2017-01-28
Ref:            https://rdap.arin.net/registry/entity/ORACLE-4


OrgTechHandle: ORACL1-ARIN
OrgTechName:   ORACLE NIS
OrgTechPhone:  +1-650-506-2220 
OrgTechEmail:  domain-contact_ww_grp@oracle.com
OrgTechRef:    https://rdap.arin.net/registry/entity/ORACL1-ARIN

OrgAbuseHandle: NISAM-ARIN
OrgAbuseName:   Network Information Systems Abuse Management
OrgAbusePhone:  +1-650-506-2220 
OrgAbuseEmail:  network-contact_ww_grp@oracle.com
OrgAbuseRef:    https://rdap.arin.net/registry/entity/NISAM-ARIN
If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Community Team

Hi @I8this

 

Im not entirely sure what you want me to respond to, But if feel that there are system leaks I suggest that you raise an official complaint via our complaints process

 

Sorry for any inconvenience caused

I8this
Super Duper Contributor

@OCE_Arne

 

Unlike older threads on the same subject at least you did not deny it does  happen.

I will do, but it will not be via that link.

 

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
I8this
Super Duper Contributor

Test

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Tallguy48
First Timer

Hello just received one 01293 290 100 was told internet being disconnected and to contact talk talk ??

Community Team

Hi @Tallguy48

 

It is a scam call. Things to remember TalkTalk will never:

 

  • Call you to advise we have detected a fault in your router and ask you to install any software
  • Never call you to state you are being disconnected due to a fault/late payment 
  • Use your TalkTalk account number to prove a call is genuine.
  • Ask you to provide your full password - we'll only ever ask for two digits in order to protect your security.
  • Ask for your bank details to process a refund - if you're a TalkTalk customer, your bank details are already registered on our systems.
  • Ask you to send us money through services such as Moneygram or Western Union. Scammers do this to prevent transactions from being tracked back to them.

 

If you are in any doubt hang up the call and call us back to verify that we have called you. 

 

You could try our CallSafe service which has been proven to deter scammers read more about it on our help page About CallSafe


Regards