Thanks to http404 for the heads up regarding the status of Gondola.
I'm certainly not trolling - just a very dis-satisfied individual who has spent too many (unchargeable) hours trying to assist a TalkTalk customer who has been abused by the stupid decision to block TeamViewer without warning!
I also suspect that this post will go to a totally unconnected thread since it seems the option for me to [Reply] to the original has been barred.
Have a look at the solution of by here:-
I will reply on your own topic but for completeness I'll give you a heads-up here for you to pass on to your client.
You can now switch off Scam Protection in your MyAccount.
- Log in to My Account
- Click on MyServices on the grey header bar
- Click on View HomeSafe settings
- Click on Scam Protection Off
You will receive a warning notice to the effect that TalkTalk will never ask you to switch off Scam Protection but as you've requested to have TeamViewer access then this is at your request.
Having switched off Scam Protection then you will be able to access TeamViewer.
Just spent a long time on chat trying to explain i wanted access to teamviewer. Adviser seemed to have a complete lack of understanding of the issue despite telling him it was well publicised. he sent me a link supposedly with instructions to a page I had already told him i had accessed. can somebody advise me if i can get access/ do this myself to this by changing settings or do i have to keep using chat until i get someone who knows what they are doing
Thanks, tried that .. but scam protection defaulting to on.. i only have option to view homesafe ..not manage.. I put a new post regarding the deafault issue https://community.talktalk.co.uk/t5/Home-Safe-Super-Safe-Boost/Scam-Protection-keeps-defaulting-to-o...
I understand why TalkTalk want to block Teamviewer, to stop scammers using it to connect to their victims, but there needs to be a way of telling people who are trying to use it legitimately that it's blocked by TalkTalk - just leaving them to guess is not acceptable. Fortunately, as a TalkTalk customer myself I was able to find out how to whitelist, but not Teamviewer user who want to connect to a TalkTalk user will be on TalkTalk. If it can't be set up to tell users it should be unblocked.
It is frustrating. I have sucessfully turned off the blocking, and also wrote the following instructions for my sister, and she was able to turn her block off too. Instructions:
go to www.talktalk.co.uk
Click My Account and log in
Go to My services > left colum headed Broadband > view Homesafe settings
Under Kids Safe, if it's 'off' click 'on'
Below Kids Safe click the drop-down
'Choose which websites to block and allow'
Ignore the left hand column. In the right hand column headed Specific websites, click in the box that says 'Enter website address'
and type www.teamviewer.com then click the button under 'Allow'
Scroll down and click 'Save Changes'
If for any reason you don't want the websites in the left column blocking, just untick the boxes before saving changes.
Then check that you can go www.teamviewer.com
If you can access the teamviewer website, the program should work. If it doesn't, the problem isn't TalkTalk's block.
I am having the same problem - I have been on webchat for the last 20 minutes and the best advice the person has for me is to turn off wait 15 minutes and try again!!!! Never mind the fact i have uninstalled and reinstalled numerous times, disconnected from the wifi and back on and restarted my computer, there is clearly a problem with talktalk and teamviewer so im pretty sure that isnt going to do it - can anyone help please.
I have been on webchat for the last 20 minutes. the best advice i have had so far is to turn off wait 15 minutes and turn back on again. that is clearly not going to solve the problem. I have restarted, uninstalled and reinstalled, disconnected and reconnected and it still wont work - can anyone help???