Teamviewer scam

First Timer

This morning  I have phone call from BT suport sayings there is problem with my router . I been asked to dawnload  app on my mobile call teamviewer with  allowed  remote acces to my device.  My fault  is I downloaded  this app and let run . My luck is talk talk firewalls  block this app and didn't  allowed to generates  ID number  to give them controll over my device . Scammers  push me to dawnload this app on my laptop becouse apl didn't work on my mobile phone . I dont have laptop and I think this save me . Just to let know everyone.  

Krzysztof Gluszczak
Community Team - TT Staff

Hi @Cris2285


It is a scam call. Things to remember TalkTalk will never:


  • Call you to advise we have detected a fault in your router and ask you to install any software
  • Never call you to state you are being disconnected due to a fault/late payment 
  • Use your TalkTalk account number to prove a call is genuine.
  • Ask you to provide your full password - we'll only ever ask for two digits in order to protect your security.
  • Ask for your bank details to process a refund - if you're a TalkTalk customer, your bank details are already registered on our systems.
  • Ask you to send us money through services such as Moneygram or Western Union. Scammers do this to prevent transactions from being tracked back to them.

If you are in any doubt hang up the call and call us back to verify that we have called you. 


You could try our CallSafe service which has been proven to deter scammers read more about it on our help page About CallSafe