I received an email today supposedly from Talk Talk but when I spoke to 'chat' on line they said they had no record of it having been sent to me and that the email address was not from them.
email was from
firstname.lastname@example.org via research.net <email@example.com
We need your help to trial some Replacement Wired Powerline Adapters.
I'm still not sure if this is genuine or not.
I have asked our trails team, they haven't sent anything to your email address, please forward it to firstname.lastname@example.org as a scam email.
Sorry for any inconvenience
I tried that email address you gave me and it comes back as-
|The response from the remote server was:|
550 5.1.1 oqqXlHedQjhA9 Recipient Invalid (TT506)
Report a phishing or spam email is the help advice containing the email address for reporting a phishing email to the TalkTalk security team.
Forward the email to email@example.com and the security team will check and block them on the network if appropriate. You'll get an email response acknowledging that the team have received your report and if anything further is required.
However the email address for the trials team is genuine and the trials team do engage customers via external survey resources. So, on the surface the email appears genuine but you are wise to be cautious as with any unsolicited email.
Thanks. So you are saying it isn't a scam. But Talk Talk chat advised it was as they didn't have anything on my account that said I had been sent this email. Community team TT Staff also reckoned it was a scam. Wouldn't it be easier to identify scam emails if all departments of Talk Talk 'talked' to each other and knew what was what. I was also advised of an incorrect email address it seemsby TT staff member. So all in all this has taken a lot of time and effort to get any correct response.
You have to remember that TalkTalk are a Communications company and they spend all their time and effort enabling us to communicate. Sadly it would appear this is to the detriment of ensuring that they can communicate effectively with themselves or their customers 😌😌😌