I was called and told that I had a fault on my router and asked to go onto my lap top and the person on line would be able to fix the problem. I hung up at this point.
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Hanging up is a good choice. TalkTalk would never make an unsolicited call about problems with your hardware.
I,ve had 2 phone calls from someone alleging to be from talktalk in the last week, saying that they "talktalk" had received problems with my emails being hacked by someone in Belgium.
I was suspicious, and questioned what type of emails they were.
they were reluctant to give me details, but asked me to check for emails.
I told them to email me with the site that was trying to get into my emails, and they just hung up.
when I rang talktalk, they told me that they never ring people, they only email their customers, and that it was a scam.
I am constantly getting spam mails from Panama, Lidl, marks & spencer, sex sites from Russian ladies?
I am fed up with this and although I have taken advantage of talktalk,s spam filter, it is pathetic, and I am at a loss as to what to do, as I seem to be getting about 20+ spam mails a day
Had the same call this morning 4 times very persistant number withheld got very agitated when I quizzed him asking me to log on to my PC ...I think not :smileyhappy: Guy had a thick Indian accent...
I have no personal experience, a lot of people report mailwasher to be quite effective for spam emails (and apparently free) :-
Had yet another spam phone call this afternoon from someone pretending to be from talktalk technical services, but
I told them the same thing as I told them the same thing as last week. They then said that they were a company engaged by talktalk, and they said that I then had a problem with my pic (Oh yes, that old chestnut). I hung up they had witheld their number, and when I rang TalkTalk, they confirmed that they hadn't,t rung, so it was yet another scam.
TalkTalk told me that there was a way to stop witheld calls, and it would block all witheld calls, instructions on their website.
This can be temporarily removed should I wish to do so.
@Daniel2025 While you are right to say that there are certain types of calls which cannot be blocked the advice given by customer services was correct, there is a facility to reject witheld numbers, which is what the OP referred to.
Since I have blocked my phone to anonymous callers as instructed by the talktalk website, my calls have dropped dramatically.
I wish I had done this before.
I have also barred the last number that called as per their instructions, and I believe that has helped also.
I have the same problem. Started when Talktalk were hacked, last October.No-one will accept responsibility for it, and the managers keep telling me the spam and phishing people can stop them. I have sent over 1000 headers to these people, and still they keep coming. The main sender now is '@theinquirer.net', usually hidden deep in the header.
At one point I was receiving over 120 spam emails a day!
Been with Talktalk since they started about 13 years ago, not a single problem until last October! I have lodged 3 official complaints in that time, started to change over to gmail, and now am in the process of leaving, and still having to pay a penalty to leave, which will be worth it.
You could try complaining to the head office in the uk. 02034171000.