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Essential Sim

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1 REPLY 1
srbuck
Wizz Kid

 I've tried phoning several times about this problem, but it never gets resolved, so am now trying again on here.

 

I singed up some weeks ago for an Essential Sim and was told I would get 500Mb data and 400 mins of calls each month.

 

However, in My Account It says that I only get half those amounts (see copied below). I've been told twice on the phone that this is a mistake and it wil be changed, but it never gets changed and the amounts showing are still wrong.

 

Pls advise...

 


Daddy (07941511676)

Edit plan name

 


Plan:


Essential SIM
•200 minutes
•Unlimited texts
•250MB data

 

Monthly cost:


£5.00 FREE


Free Essential SIM offer

 

Contract ends:


31 Mar 2017 SIM offers

 


SIM type:


Micro

Community Team

Hi srbuck

 

Sorry that you are unhappy.

 

Unfortunately you will have to call our mobile customer service teams again to discuss this, unfortunately we have no access to the mobile accounts on the community.

 

Use the links on our contact us page

 

Regards