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Help please regarding mobile phone account suspension

pdw204
Popular Poster
Message 3 of 3

My mobile phone account has apparently been suspended due to over plan data usage (when a security camera was mistakenly connected to it instead of wifi)  It's only £16 extra to pay which would normally be paid off on 7 January 2022.  
Payments are made through direct debit and have never been missed.  I don't understand the suspension.
Been given a phone number 03451 7200 44 to talk regarding this but been on hold for 40 minutes. Wondering if there is actually anyone there to answer.

Any help gratefully received.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi pdw204

 

Sorry that you are having problems

 

Unfortunately we dont have access to the mobile billing system

 

Sorry again. 

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pdw204
Popular Poster
Message 2 of 3

Update have been on the phone over an hour. Spoke to four people on a very crackly line. Apparently I need to pay the excess in order to get my phone back live.  Went into pay my bill and it says zero outstanding.
I am a very patient person but this has really got to me.