Hoping someone can help me.
My dad has been rushed to hospital with Covid 19 and is really sick. He took his mobile with him which is an old talk talk PAYG mobile, he probably hasn't even switched it on in years.
I need to top it up for him so that if and when he feels well enough he can call out. I can't find anything and we are desperate. We can't call the hospital as they are just overwhelmed and we just want him to be able to call out if he needs to.
Thank you for your help
These forums can't help with mobile phones. Check for separate contact details for them, or wait for a reply from a TT staff member if you are still stuck.
I'm really sorry to hear about your Dad, I hope he gets better soon. TalkTalk Mobile don't offer a PAYG option we just offer pay monthly plans that are paid for by Direct Debit. Could it be a Talk Mobile SIM? Do you know how your Dad normally tops up?
Thanks for your response.
He hasn't topped up in years! No one knew what provider he was with. He has home phone and broadband through talk talk, and when you call his number the voicemail message definitely says 'this is the talk talk message service'
I thought he was with o2 but they have confirmed its not one of their numbers.
If the Answer machine message gives that message then it looks like it is on our service. It won't be a PAYG service so he should be on a pay monthly with a number of inclusive minutes ready for when he can make a call. I don't have access to mobile accounts so I have passed your query onto the team to look into. It might be worth adding the mobile number into your Community Profile so we can check. If the service is in your Dad's name it might be limited to what information they can give. Please do not post any personal info on here as it’s public.
Thank you so much.
I have added his name, home phone and mobile number into my profile. If someone can just have a look and tell me if its on pay monthly that would be a huge weight off our minds. Looks like he may have changed it over.
To confirm you're the account holder can you reply to me via PM (Personal Message) with the following information:
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