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Mobile account closed, have credit sat in account

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2 REPLIES 2
moxy51
Conversation Starter

Hi

I have a credit on my closed mobile account,most companies will pay this back directly to your account,why dont talktalk do the same? (my direct debit mobile account is still live) i also still have Broadband & phone with talktalk why cant they pay the credit into that account?-many thanks.

Kind Regards

martswain
Philosopher

On your final bill showing the credit, it advises you to call to request the amount.

 

One simple call is all that is required.

Martin
moxy51
Conversation Starter

Hi

i never saw that & as you must know there is no such thing as a simple call to talktalk!! its usually a nightmare dreaded by many people. Anyway if you have a current active account why cant the credit be paid into that? many thanks.

Kind Regards