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Mobile suspended vulnerable customer

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Elizabeth279
First Timer

You have suspended my mobile for no reason I paid my last bill last week and you have Cut it of after charging me for all my calls even though I have free minutes now I am stuck in isolation for up to 12 weeks with no phone to make calls not even to check if my 95 year old mother is ok please help me sort this as I owe you nothing , I’m considering leaving if this can’t be sorted 

Erhodes