My mobile stopped working so I can't call TalkTalk, how do I get it fixed?

[Snowdrifter]

Live chat never works & I can't call them so what to do?

It's a Samsung J5 Gold, contract has ended & TalkTalk don't do mobiles now.

(I dropped it down the toilet, it fell out of my pocket.)

I'm very annoyed cos I liked that phone.

I went to the O2 shop which was a very bad experience, hardly any phones on display, the guy tried to flog me overpriced crap that he brought out from the stock room.

I'd rather go with EE I think but they didn't have the phones I like either.

Maybe I should just wait for the Xmas sales & buy a phone then get a sim only deal?

I saw on TalkTalk site that Carphone Warehouse fix their phones but will they charge?

Advice appreciated.

[ferguson]

If you dropped it down the toilet I doubt it can be fixed. Make sure you salvage the SIM and buy a new phone.

[Snowdrifter]

Yeah I'm about to buy a J6 plus on Carphone Warehouse for £18 p/m

[Snowdrifter]

Now I have the task of getting a PAC code & stopping my bill but live chat never works! I can't call them. Is there an email address?

[martswain]

Live Chat worked fine, got a PAC code with no drama, took about 5 minutes.

You get an email with the code.

It also tells you not to cancel your payment method until you have received a final bill.

[Snowdrifter]

Well how wonderful for you.

Chat is still not working for me so I'm still stuck!

[martswain]

Do you have TT broadband and a phone line ?

If you log in to MyAccount there should be a Live Chat pop-out appearing.

You could try and alternative browser and/or make sure any pop-up and adblockers are off.

Calls to TT Mobile on 0345 172 0088 are free from your landline.