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New mobile phone!!!

Barneybear
First Timer
Message 3 of 3

I have had to buy a new smart phone(screen smashed on old one). Could someone please help me.I have a new Talktalk sim. I want to keep my old number. What do I do? Do I put the new sim in my new phone first or my old one? My new phone is sim free. I hope this makes sense!!!

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2 REPLIES 2

Message 1 of 3

Thank you for your help. My switchover  date is today but I am still waiting!!!

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fr8ys
Community Star
Message 2 of 3

Yes, just put the sim in the new phone and it should set itself up.

 

If it's android you will be asked to sign into your google account.

 

If it doesn't set up the internet you can do this manually.

 

Here is a link that will help

 

https://help2.talktalk.co.uk/setting-internet-browsing-and-picture-messaging

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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