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Private Messaging

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20 REPLIES 20
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Conversation Starter

Can someone please please tell me how to turn on Private Messages ..... I've been all through my settings & I can't find it any where!!!

Thank you

Julia 🙂
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Community Star

Hi @Julia Chaplin 

 

For Private Messages and Notifications select this link: https://community.talktalk.co.uk/t5/user/myprofilepage/tab/user-preferences:private-messenger

Tick both boxes and Save changes.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Conversation Starter

Thank you all the boxes are ticked & saved .... nothings changed!

Julia 🙂
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Conversation Starter

If I click on your avatar for pm it takes me tp personal messaging.... but there's no actuall space to type a message into 

Julia 🙂
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Community Star

It's telling me that you don't have Private Messaging enabled so just untick the two boxes and select the Save Changes button. Then tick the two boxes and select the Save Changes button.

 

If that doesn't work and give you an envelope icon up by your Avatar I'll ask TalkTalk to have a look at your settings and enable Private Messages.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Conversation Starter
Just un ticked & saved then ticked again & saved ... nothings changed
Julia 🙂
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Conversation Starter

talk talk.jpg

Julia 🙂
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Community Star

I've asked TalkTalk to enable PM's for you. Normally, these are enabled as standard or get enabled automatically after a few posts.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Conversation Starter

Thank you It's been driving me crazzzzzzy !! how long will it take

Julia 🙂
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Community Star

Hi @Julia Chaplin 

 

Enabling PM's just takes a moment to do when @StephenF is on the case. 

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Conversation Starter

Nothings happened yet

Julia 🙂
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Community Star

...I can see that Stephen isn't online.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Conversation Starter

Private messaging still not on!! I've been at this since 6am this morning

Julia 🙂
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Conversation Starter

Oh do we have to wait for Stephen then? 

 

Julia 🙂
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Conversation Starter

I'll go away for a couple of hours then come back to it !! Thanks for trying to help !! I need the PM turned on I'm trying to cancel a Mobile Contract 

Julia 🙂
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Community Star

I'd suggest leaving it to next week. TalkTalk staff have been working long hours and weekends but whether that'll happen this weekend we don't know in advance. 

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Conversation Starter

Ok Thanks for trying to help 🙂

Julia 🙂
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Community Team - TT Staff

Stephen (our community manager) has resolved this for you this morning and I've sent a PM in relation to your other thread, Julia.

 

Thanks

Emma

Be sure to give kudos and accept your solution

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Conversation Starter

Thanks all sorted now 🙂

Julia 🙂
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Community Star

Hi Julia

 

Thanks for taking time out to let us know. We always appreciate your feedback.

 

 

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer