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Refund after Mobile cancellation

G7wdNxUQ
First Timer

on ‎23-05-2022 02:57 PM

Message 3 of 3

A few weeks ago I cancelled my Talktalk mobile contract, but I have a negative account balance

(i.e. Talktalk owe me money), but there doesn't seem to be any way of getting a refund of this money.

 

There is an method on myaccount to get refunds on home broadband, but this method doesn't work for mobile.

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2 REPLIES 2

Arne-TalkTalk
Support Team

on ‎24-05-2022 11:47 AM

Message 1 of 3

Hi G7wdNxUQ

 

You will need to contact our mobile customer service team on 03451720088

 

Unfortunately we do not have access to the mobile billing system to request your refund. 

 

Sorry 

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Divsec
Community Star

on ‎23-05-2022 04:22 PM

Message 2 of 3

Hi @G7wdNxUQ you are correct, when I tried and failed it involved  a paper transaction going backwards and forward. I decided to write off the £ 1.50 considering Tt needed it more than me!

 

Obviously this might not be the solution for you. I'll root around and see if I can find the procedure 

I don't work here and all my opinions are my own.
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