When in a relative's house over the weekend I switched on mobile data because my bedroom was out of range of the router. I forgot to switch it off as soon as I had finished. Although my apps are set to update only on wifi, they must have been very active while I was asleep because I rapidly exceeded my monthly limit and the single Talktalk warning text arrived 24 hours after I exceeded the limit. I had already incurred £28 in charges when my phone was disconnected to prevent further unnecessary charges.
Talktalk customer services insist that these are valid charges and I have to pay up or lose the mobile service completely. I have clearly made an expensive mistake but I feel aggrieved because Talktalk's warning system did not work and the email telling me that my mobile had been cut off claimed that I had been warned "a couple of times" when in fact I had received one text just 10 minutes before the disconnection.
Is there any possibility of these charges being reduced as a gesture of goodwill please? I have paid more than 50% in order to get reconnected.