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Still getting Charged after informing talk talk of brereavent

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3 REPLIES 3
cymro
Conversation Starter

Hi i wonder if oce can help .despite numerous phone calls to talk talk mobile still getting charged on my late mothers account  .its very upsetting they dont listen ..any  you help appreciated thank you

OCE_Karl
Community Team - TT Staff

Hi

 

I'm sorry to hear this.  Unfortunately we do not have any access to any Mobile systems and can only direct you to call the mobile teams directly.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

cymro
Conversation Starter

Thanks .they closed with corona virus 

OCE_Karl
Community Team - TT Staff

Hi

 

If you call the TalkTalk number, you can also ask to be transferred to the bereavement teams who may be able to help.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE