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Suspension of mobile service to vulnerable customer

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2 REPLIES 2
Michaelw1
First Timer

My friend with MS is in rehab and his only means of communication is his mobile. This service has been suspended owing to 'Non payment'. He can;t contact Talktalk to fid out problem. His account is paid by direct Debit.

 

How canthis be resolved urgently

Mikem
Community Team - TT Staff

Hi @Michaelw1 

I have passed this onto the team to pick up.

Regards, Mike

SocialTeamEmma
Philosopher

Hi Michaelw1,

 

I've sent a PM to confirm a couple of details so we can help.

 

Thanks

Emma

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