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Unlocking my phone from Vodafone

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3 REPLIES 3
DangerClam
Team Player

Since I have received notice from TT mobile that the service was changing, I saw that its time to switch it up, so have decided to move to a payg service from gifgaf, but my handset is network locked to vodaphone. Your help pages say

The good news is, we can arrange this for you free of charge. 

DangerClam_0-1613208146716.jpeg

HOWEVER

there is no link to make this request, so...

 

Please can I have an unlock code for my handset. I know you are going to need an imei, so where do I go to access the right person to give this to?

 

FYI: Nokia Lumia 1045 on windows mobile 8 (yes, I know....)

 

thanks

'Tis better to remain silent and be thought a fool than to speak out and remove all doubt.
OCE_Arne
Community Team - TT Staff

Hi DangerClam

 

Try our Live chat service  to contact the mobile team.  

 

Sorry for any inconvenience 

 

Regards

 

 

.

 

DangerClam
Team Player

Tried the live chat team, there is no link to live chat on the page you directed me to, because covid.

 

I'll have to keep trying. actually, I will just cancel my mobile contract because you are stopping the service, so I'll just retire the handset or trade it for another.

 

thanks for trying though.

'Tis better to remain silent and be thought a fool than to speak out and remove all doubt.
Gliwmaeden2
Community Star

There is a link there right now, @DangerClam, where it says "chat now" on a blue background. 

 

Purple background when busy. 

 

Refresh the page to catch it when it becomes available. 

 

You do need to scroll down a bit on there to reach it.

Gliwmaeden2, a fellow customer.