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Used Data at midnight but at home on wifi asleep

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4 REPLIES 4
MouseMicky
Team Player

Hello,

 

I recived a text yesterday saying I am close to my limit. I looked on my account and there seems to be a few incedents where i was at home asleep and the phone has used data that i cartainly did not use. examples are

25th May 105 MB 

3rd June 76MB Midnight

5th June 28MB Midnight

This is just a few incedents and you can see from my previouse months these are not in keeping with my normal usage.

I have had to turn off mobile data now to make sure i do not go over and be charged extra for data i am not using. please help.

 

thanks

 

martswain
Philosopher
Do you have any "cloud" backups running ?

Have you recently added any APPs ?

If it is an Android phone, you can see which APPs have used data.
Martin
MouseMicky
Team Player

Hi thanks for the reply

 

No cloud no new apps only messenger whatapp and a word game. 

since I have had the phone about 6-8 months the word app has only used 400MB in that time messenger on 200 and face book about 300mb so this month is totally out of synk with normal usage Its an Iphone 🙂

rolando
Wizz Kid

Have you got WiFi Assist turned on?

 

https://support.apple.com/en-gb/HT205296

MouseMicky
Team Player

No wifi asist is not on I was not even using the phone 🙂

 

From the looks I will not be getting any Help from TalkTalk here would of been nice if they acknowledged my post. 

 

Thanks Rolando for trying to help 🙂

 

Mark