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Was promised new SIM was sent on 08-05-2020 nothing received

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3 REPLIES 3
First Timer

Hi,

 

Was promised new SIM was sent on 08-05-2020 (to be received within 5 working days) and it has been received. Nearly 2 months without any service.

Message previously picked up by

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Community Team - TT Staff

Hi JonSim,

 

In future please post back in your initial thread for continuity.

 

I'm sorry to hear your SIM hasn't been received. Can you confirm your billing address shows correctly in My Account? 

 

Thanks

Emma

Be sure to give kudos and accept your solution

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First Timer

Yes all details are correct.

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Community Team - TT Staff

Thanks, JonSim. I've asked that another card is sent asap for you. Sorry for the delay.

 

Thanks

Emma

Be sure to give kudos and accept your solution