Was promised new SIM was sent on 08-05-2020 (to be received within 5 working days) and it has been received. Nearly 2 months without any service.
Message previously picked up by SocialTeamEmma
In future please post back in your initial thread for continuity.
I'm sorry to hear your SIM hasn't been received. Can you confirm your billing address shows correctly in My Account?
Thanks, JonSim. I've asked that another card is sent asap for you. Sorry for the delay.