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cant take my phone call from talk talk as i have broke my phone

lukeman12
First Timer
Message 3 of 3

talk talk are trying to contact me but my phone is broken how can i contact them

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi,

 

I'm sorry for the delay. Is it your home phone which is broken?

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Is it your landline or a mobile that is broken?

 

Please complete your community forum profile details, @lukeman12, and you will see that Talktalk requires BOTH the landline number and a fallback phone number, so that staff can identify your account. 

 

Forum staff won't phone you, but they can check for any faults and feed back on this thread.

 

Please go via your avatar/name; settings; launch profile wizard.

 

A mobile number should also be noted in your details in MY ACCOUNT. 

 

The number to phone to reach Talktalk is 03451 720046, till 7pm.

 

Full details of opening hours and the link to Chat are available on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Gliwmaeden2, a fellow customer.