I feel I am going mad here after 4 calls lasting between 15 and 35 minutes I dont think that this matter is solved at all !!
I have been charged for the 'free' sim for the past eight months when it should have been free and when I realised this and phoned you up I was told 'dont worry it has been stopped phone up in two days again we will refund you ' ? this of course took more than a week and when I looked into it further saw I have been charged for failed direct debits in that time as I have an account just for bills and as I didnt know it was going out some of this time as Ive been bereaved and quite ill , this has cost me not only talktalks dd failed payment charge but bank charges too while waiting for probate .When I rang up to complain and say I believed they should reimburse me they said a manager would ring me 'tomorrow morning ' which of course was four or five days later when they offered me £5 pounds for the inconvenience !
I rang today to speak to you once again was fobbed off with 'a manager will call you I cant tell you anything '
Please look at this today Please reply through here I am not at home .I think being charged for eight months for a free service plus late payment charges plus bank charges while bereaved deserverves more than £5 for my inconvenience