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mobile account query

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4 REPLIES 4
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First Timer

i cancelled my mobile account in Mar 2020. I now have an overdue payment on my account for Apr 2020 and I have been notified the May 2020 payment in due soon. 

Can you please look into this for me. 

Thanks in advance. 

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Community Star

Can you advise how you cancelled the account? 

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Wise Owl

Hi karzjack

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

 

Vicky 

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First Timer

It was towards the end of mar on a phone call/chat with a customer representative. I cannot be precise about the date. 

As Talk Talk were no longer renewing mobile phone contracts it was agreed to cancel at that time. 

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Community Team - TT Staff

Hi 

 

The mobile account is cancelled and that was your final bill. 

 

You can make the payment via My Account.

 

Regards.