cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

mobile account suspended - question on behalf of an elderly customer who cannot contact you

Reply
1 REPLY 1
jimdrewery67
First Timer

My mother - her talk talk mobile account is suspended

Suspension due to non-payment of bill

My understanding is that bill has been paid by D. debit and the non payment is seemingly an error

Her mobile is her only form of communication at moment due to her locale while she waits out the pandemic - no internet or landline. So she cannot contact talk talk.

 

What are the next steps seeing she cannot contact and I cant post her details online

thanks,

Jim

 

 

SocialTeamEmma
Philosopher

Hi Jim,

 

I'm sorry to hear of your mothers situation.

 

I've sent a PM to confirm a couple of details so we can help.

 

Thanks

Emma

Be sure to give kudos and accept your solution