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mobile phone suspended

First Timer

Hi, my mobile phone was suspended about 3 weeks ago because I apparently went over a prescribed limit. I have tried many times to get it reconnected but without any joy. I have paid into my account. Still suspended. Today talkltalk has taken the direct debit from my account and my account still show debit although it is credit. The phone is still cut off. I am nearly 72 years old and I badly need the phone. I am getting desperate. You can't talk to anyone at talkktalk. What do I have to do to get my phone back. Desperate !

Many thanks,

Ray D.

Community Team - TT Staff

Hi raydavis1,


I'm sorry to hear yoy're having problems with your mobile.


I've sent a PM to confirm some details so we can help.




Be sure to give kudos and accept your solution