because communication breakdown is horrendous, i tell them one thing, they tell me another. i tell them that i'm logged into my account, they tell me i'm not, i tell them, my password, they tell me it's wrong, i tell them i have two mobile plans, they tell me i have one, whilst i'm looking at my own information online, logged in, looking at the information for myself
it's making me very ill.
I am sorry to see that, but I can only repeat that you give the team here a chance to help, they should post back here tomorrow.
Yes, but you haven't given the online team here a chance. Honestly they are first rate and will do all they can to help. Just wait until they respond.
Get over yourself. You were the one who mentioned how this has affected your health and business so it is hardly surprising that others have responded about that. Do you have a business account?
When you call the number of this mysterious added mobile, does it actually ring ?
Are you being charged for it ?
I am sure an OCE will pick up this thread sometime, maybe a helpful Community Star will flag it for attention if you don't upset them !
I am at a loss as to how having a phantom mobile account can have affected your business, only you seem to know about it and you did not mention any problems with your first contract.
I hope your solicitor has a good sense of humour, this is the funniest thread for a while.
Dear OP, where have you gone ?
Has the mystery been solved ?
Do tell !