Normally you'd call the TalkTalk mobile team on 0345 172 0044 and they'd send a SIM to you.
TalkTalk Mobile is scheduled to close down very soon. Just awaiting the announcement. So you could take this opportunity to switch to the TalkTalk partner O2 with a discounted deal.
Two weeks on from your reply to my post on 10th April, you are now telling people that the request will be picked up by Talktalk, I have not had any acknowledgement from talktalk or a nano sim delivered
I have checked my profile to make sure it is up to date
What else can I do to order a replacement SIM
It is very frustrating, I know we are all on a reduced service, but there must be some way to communicate my request
Suggestions - please
I hope the system works for you,
I asked on 10th April and had no success, but following one of your replies, I have been back into my profile and added all the extra information suggested, even though I had already updated my profile to 100% the system told me.
I will wait a short time to see if this is picked up, if not I will have to try posting my request again, as I have found no way to communicate with TT
No need to repost @RegB2020
I re-escalated your request to the TalkTalk team 4 days ago for a nano-SIM as a SIM swap.
You'll get a TT Staff member reply here on this thread to let you know one is ordered for you.
It's taken a while to get the systems in place for ordering SIM swaps but it's there now.
OK I will not repost my request,
I hope TT pick up my request soon, before they get round to cancelling their mobile facility
There was no suggestion when I was filling in my profile online that I needed to add private notes
I think everything is in place from my side
I will look out for a reply from TT
Thank you the SIM arrived Tuesday
I cannot register it on line I have found the SIM swap information, that says login, get a SIM swap notification at the top of the page __ NO I do not
The backing card showed my number, so I inserted the SIM into the new phone it searches for networks for me, but I cannot see a Talk Talk network do you operate under another name?
I have powered off my old phone on the assumption both cannot work at the same time
That did not help
So please how do I do a SIM swap when the online instructions don't work