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place an order for a replacement SIM card.

LynnG27
First Timer
Message 2 of 2

I have been looking on here for ages to try to contact some to place a request to order a new Sim card as changing to a different phone & it only take's a Nano card it says.

How do I go about it.There seem's to be no link or anything just keeps sending me to front page again when just want to get in touch with customer services. 

Thanks for any help can solve this dilemma for me. 😊 

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1 REPLY 1

Gondola
Community Star
Message 1 of 2

Hi LynnG27 

 

I used LiveChat and was put through to the TalkTalk Mobile team for a SIM swap.

 

LiveChat to TalkTalk support is here:  Our LiveChat team.  Wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.

 

Opening hours are here:  When to contact TalkTalk?

 

TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.

Calls to Customer Services on 0345 172 0088, 0345 172 0044 TalkTalk Mobile option 1 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

 

For calls to Customer Service agents from a mobile, use 0203 441 5550.

TalkTalk supports the Text Relay Service: It's 18001 then 0345 172 0088.

 

GondolaVolunteer 2017-2021

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