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sim card swop.

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6 REPLIES 6
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First Timer

received new nano card today but unable to register it. number on card is differentfrom one shown on my account. unable to text.

Hooley
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Community Star

I am not sure what you mean, have you followed the instructions here?

 

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Mobile-SIM-swap/ta-p/2262196

 

 

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First Timer

The sim number that they say i have is **REMOVED**the number on the back of the sim that arrived today is different and you cannot change it ,new number starts with **REMOVED** etc so unable to register it. In mean time cannot text

Hooley
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Community Star

OK, probably best not to post those details in public, you may want to edit your post. Other than that I can only suggest you wail for the support team to respond.

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Community Team - TT Staff

Hi nobbyt,

 

Do the numbers match from the 000301 onwards?

 

Thanks

Emma

Be sure to give kudos and accept your solution

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First Timer

yes..    plus  four more at the end starting with a G   .... five numbers in front of the first 0

Hooley
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Community Team - TT Staff

The number is correct and you can complete the activation through My Account.

 

Thanks

Emma

Be sure to give kudos and accept your solution